Understanding AliExpress Refund Policy: How to Claim a Refund?

The China-based online store AliExpress is part of Alibaba Group and is famed for its massive variety of products at cheap prices. Since there are so many products, issues such as packages getting lost, people getting damaged, or wrong products are common.

To counter these issues, AliExpress offers refunds to buyers. Here’s everything you need to know about Ali Express Refund Policy.

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Introducing Ali Express Buyer Protection Program

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The Buyer Protection Program grants the customers the right to refunds. AliExpress encourages buyers to solve their issues first with the seller. In the event of not reaching an agreement with the seller, you can avail refund from AliExpress in the following situations:

  • The order is not shipped yet, and you want to cancel
  • The product fails to match the description
  • Your order has not arrived or has been delayed
  • The received product is fake

It’s possible to open the dispute for a refund within 15 days of the product delivery.

Shop from AliExpress and get a refund in event of non-delivery, damaged, or broken product.

AliExpress Fast Refund

Reserved for AliExpress’ Diamond and Platinum members, a fast refund gets you a refund of products under $25 if you are a Platinum member. You can get a refund for products up to $100 if you are a Diamond member. When your refund is approved by the seller, you can send AliExpress the tracking number of the package, and get a refund automatically.

If you were scammed, the product was fake or didn’t match the description, or you simply changed your mind, you can ask for a refund by making a refund claim and canceling your order.

Learn more about the refund policy in Brazil

Getting Refund after Order Cancellation

You can get a refund on your order if it has not been shipped yet. You have a week to cancel your order and ask for a refund.

  • Sign in to your AliExpress Account
  • Select the order you wish to cancel and press on Cancel Order.
  • Add the reason for cancellation and submit your request
  • If your order cancellation is approved, you will get your money within3-20 business days.

Changed your mind about your order? Cancel it and get a refund from AliExpress!

How to Claim a Refund?

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If you could not solve the issue with the seller, you can always open a dispute via your AliExpress account and request a refund. Here are the steps for making a claim:

  1. Log in to your AliExpress account
  2. Click on orders and select the one you wish to get refunded
  3. Click on Open Dispute
  4. Add all the order information, even videos or images to support the claim
  5. Hit Submit.

The seller is also required to offer the evidence and details of the order. AliExpress would decide if you are eligible for a refund or not. Bear in mind that for accessories, you may not get a full refund.

Time Limit for AliExpress Refund

As per AliExpress Buyer Protection, you should get your refund in 15 days. If a seller fails to keep their word and misses the deadline, contact AliExpress. All you have to do is go to the help page, scroll to the bottom and press Online Service.

Enjoy shopping at AliExpress Brazil for a wonderful experience.

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