A telemedicine visit is a data exchange as much as a clinical one. Before you type symptoms into a form, it is worth reading what DrAnsay says it stores, who stores it, and which standards the company cites. The platform is a German telemedicine service operated by Dr. Ansay Ltd., founded in 2018 according to its About page. The privacy questions sit in the FAQ and in a homepage block headed, in the provider’s words, “Your data. Your protection. Our promise.”
This guide stays with those published statements. It does not audit the platform and it does not replace the official privacy policy. It sets out the split the FAQ makes between data held by the platform and data held by the doctors, the standards the company names — the EU’s GDPR (DSGVO) and ISO/IEC 27001:2022 — and a practical point that is easy to miss: changes to your account, the FAQ says, take effect only with your next new order.
What the company says is stored, and by whom
The FAQ answers the question of which patient data are stored with a short split. The platform, it says, stores your telephone number and your email address. The doctors store your telephone number, your address, details of your symptoms, details of any risk circumstances, the type of your insurance (private or statutory) and all information visible on your insurance card.
That is a wider set on the clinical side than on the platform side, which is what you would expect of a medical review, and it is also a reminder that a questionnaire is not a casual contact form. Symptom details and insurance-card information are health and identity data. The FAQ does not, in this answer, publish a complete technical inventory of logs or cookies; for that, the site points to its privacy policy at dransay.com/datenschutz.
| Who, according to the FAQ | Data the company lists | What that implies for you |
|---|---|---|
| The platform | Telephone number and email address | The account contact details DrAnsay says it holds |
| The doctors | Phone, address, symptoms, risk circumstances, insurance type (private or statutory), and information visible on the insurance card | The clinical file used for the medical review |
The newsletter sign-up on the public pages names Dr. Ansay Ltd. as the organisation that would send service information, and states that consent can be withdrawn at any time by a simple notice or via the unsubscribe link. That is a separate, optional permission. It is not the same as submitting a medical questionnaire.
The standards cited: GDPR and ISO 27001
On the homepage, DrAnsay states that the platform meets high data-protection standards under the GDPR (DSGVO) and is ISO-certified to ISO/IEC 27001:2022, “for verified quality according to international guidelines, security and the responsible handling of your personal and medical information.” Those are the company’s published claims.
GDPR is the EU legal framework for personal data. ISO/IEC 27001:2022 is a standard for information-security management. Naming both is a signal the provider wants patients to see. It is not, by itself, a substitute for reading the privacy policy, and this article does not treat a homepage badge as an independent audit. If you need the formal wording, the privacy page is the document to open, and you should do that before you send a medical history through the form.
The About page adds company context rather than extra legal clauses: a platform founded in 2018 by Dr. jur. Can Ansay, a network of doctors and more than 350 pharmacies in the company’s figures, and more than one million patients, again as a figure the company publishes. Those points describe the scale the provider claims. They do not change what the FAQ says is stored, or who stores it.
How to change account data, and what that does not do
The FAQ also explains how to change the data saved in a customer account. You log in, go to the account settings or the profile area, edit personal information such as name, address or contact details, and save the changes so the account stays current. Then comes a limitation that is easy to skip: the changes, the FAQ says, become active only with your next new order.
In other words, updating a profile is not described as a retroactive correction of an order already placed. If an address or a contact number must be right for a current order, the time to check it is before you confirm that order, not only after you edit the profile. The same FAQ lists the payment methods currently available in the order process: Visa, Mastercard, American Express and Klarna. Those are payment options, not extra clinical data, but they are part of the same checkout in which personal details are used.
Practical checks before you submit a questionnaire
A careful use of the service starts with the official pages, not with a chat shortcut. The site offers “DrAnsAI” as a around-the-clock tool for tips and answers to health questions, and describes those answers as non-binding. That tool is not the medical review, and it is not a privacy notice. If you proceed to a questionnaire, you are sending symptom information and, as the FAQ describes it, insurance-card information to the doctors who review the file. An optional video call, where you choose it, is a further channel of communication.
None of this is a reason to use an online form in an emergency. Sudden or severe symptoms belong with local emergency services or an in-person clinician. For a planned request, the practical sequence is simpler: read the privacy policy, check which data the FAQ says will be stored, confirm the contact details in your account before you place a new order, and complete the questionnaire only with information you are prepared to submit for a medical review. Then re-read the current wording on the official DrAnsay site, because privacy texts and processes can change.
Source: official DrAnsay pages at dransay.com, including the homepage privacy statement, the About page, the FAQ and the privacy policy. Legal texts and processes can change; confirm details on the official site before you use the service. Affiliate disclosure: we may earn a commission through the link, at no extra cost to you.
Official reference pages: Homepage, Privacy policy, FAQ, About. Confirm details on the official site before you use the service.
