If you only read the headline “your online prescription in 5 minutes,” it is easy to skip the part that actually decides whether a prescription is issued. DrAnsay is a German telemedicine platform operated by Dr. Ansay Ltd. and, according to its About page, founded in 2018 by Dr. jur. Can Ansay. The company describes a short sequence: you name a treatment, complete a medical questionnaire, and may add a video call with a doctor. A clinician then reviews the file. Only after that review, the site says, is a prescription — or a sick note (AU-Schein) — issued.
That order matters. The five-minute line on the homepage is the provider’s headline for access. It is not a promise that every request is approved, and it is not a substitute for emergency care. This guide follows the three steps published on dransay.com, then what the company says happens to a prescription once it exists. Figures such as more than one million patients, more than 350 pharmacies and more than three million treatments are the company’s own published counts, not an independent audit.
The three steps published on the site
The homepage section that asks whether you need an online prescription lists three stages, under the heading that the process is straightforward.
First comes the online questionnaire. You state the treatment, fill in the medical questionnaire and, optionally, choose a video call with a doctor. The video call is described as optional, not as a mandatory visit in every case. Second comes the medical review. The site says that after a successful medical review, and after that optional video call where it is used, a prescription or a sick note is issued. The word “successful” is the provider’s wording: the review is a professional decision, not a checkout click.
Third, the site says the prescription or sick note is ready immediately, is valid throughout Germany, and that the medicines reach you in two to four days at home or for collection at a pharmacy. Those timings and the nationwide validity are DrAnsay’s published description of the outcome after a review that leads to a document being issued. They are not a diagnosis and they do not describe what happens if a clinician decides that an online prescription is not appropriate.
The same homepage also points to an app as another way to use the service, and to “DrAnsAI,” a chat tool the company describes as available around the clock for tips and answers to health questions, “non-binding.” That chat is not the medical review in step two. Treat it as an information tool the provider offers, not as a prescription.
What a nationwide prescription actually means
Once a prescription or sick note is issued, DrAnsay says it is valid throughout Germany. That is a statement about geographic validity of the document, not a promise that every pharmacy stocks every product, or that every request will pass the review. The About page describes an integrated marketplace that lets patients obtain prescriptions in a way the company calls legally compliant, then redeem them at a chosen pharmacy.
There is at least one clearly stated exception on the homepage. From April 2026, medicines for weight reduction are dispensed by Stadsapotheek BV, Monseigneur Nolensplein 26, 5911 GE Venlo, the Netherlands, listed in the Dutch trade register under number 12052219, with the telephone number +31 77 351 2570 and the email address published on the site. Other medicines prescribed via DrAnsay, the same notice says, are dispensed by selected partner pharmacies, as indicated at checkout. So the “chosen pharmacy” model is the general description; the checkout is where the actual dispensing pharmacy is named.
The About page also places the platform in a short company history: a health-tech firm founded in 2018, a network of doctors and more than 350 pharmacies, local and online, and more than one million patients, in the company’s figures. The founder is named as Dr. jur. Can Ansay. Those points help explain what the service is; they do not change the order of the three steps.
After the review: delivery, pickup and follow-up prescriptions
If a prescription is issued, the site gives two fulfilment paths: home delivery in two to four days, or collection at a pharmacy, in the same window. A follow-up prescription (“Folgerezept”) is listed as a service of its own, alongside first prescriptions. That is useful if a course of treatment continues, but it is still a medical review, not an automatic repeat button. The FAQ states that a cannabis prescription, as with other medicines, can be redeemed only once, and that a new prescription should be requested in time if a supply is running low. That is a redemption rule the provider publishes, not a treatment recommendation.
| Step on the site | What you are asked to do | What the site says follows a successful review |
|---|---|---|
| Online questionnaire | Name the treatment, complete the medical form, optionally add a video call | A file the doctor can review |
| Medical review | Wait for the clinician’s decision; join a video call if you chose one | A prescription or a sick note, if the review supports it |
| Fulfilment | Use the issued document; check the pharmacy named at checkout | A document valid throughout Germany; medicines in 2–4 days at home or for pickup |
Payment methods listed in the FAQ for the order process are Visa, Mastercard, American Express and Klarna. The public pages checked for this article do not state a standard consultation fee in euros, so this guide does not invent one. Any price belongs on the official order screens, on the day you use them.
When this process is the wrong door
An online questionnaire cannot replace emergency care, and DrAnsay does not present itself as an emergency service in the steps above. Sudden, severe or rapidly worsening symptoms belong with local emergency services or an in-person clinician, not with a form. A physical examination, a blood test or an in-person conversation may still be necessary; the published process does not describe those steps as part of the standard questionnaire.
A practical way to use the site is therefore modest: open the official pages, choose the treatment that matches your actual request, complete the questionnaire accurately, and treat the medical review as a decision point. If you want a video call, select it where the form offers it. Read the fulfilment note at checkout, especially if the medicine is in the weight-reduction group named in the April 2026 notice. Then confirm the current wording on the official site, because processes and partner pharmacies can change.
Source: official DrAnsay pages at dransay.com, including the homepage process section, the About page and the FAQ. Terms, partner pharmacies and timings can change; confirm details on the official site before you use the service. Affiliate disclosure: we may earn a commission through the link, at no extra cost to you.
Official reference pages: Homepage, About, FAQ. Confirm details on the official site before you use the service.
